Unified Communications
Powering modern business communications across Australia
Unified Communications (UC) and Hosted IP Telephony have become central to how Australian organisations modernise their communications. As the country’s largest telecommunications provider, Telstra plays a major role in delivering cloud-based voice, collaboration, and mobility solutions to businesses of all sizes and Clarity executes and translates this for the real world.
Microsoft Operator Connect
Telstra Microsoft Operator Connect brings Telstra’s enterprise voice capability directly into your Microsoft Teams environment. Your team has the flexibility to make and receive calls from Teams, on any device, from anywhere without a separate phone system sitting alongside it.
Why it makes sense for your business
One app for everything
Calls, chats, meetings and collaboration all in one place
Work from anywhere
Take and make business calls from your laptop, tablet or mobile, wherever you are
Ditch the desk phone
Reduce hardware costs and simplify your setup
Reliable
Backed by Telstra’s network, you get the call quality and reliability your business depends on
Scales with your team
Adding new users is simple, whether you’re onboarding two people or two hundred
Keep your existing numbers
We can port your current business numbers across so there’s no disruption
Microsoft Teams Calling Direct Routing
Direct Routing connects Microsoft Teams to Telstra’s voice network via a Session Border Controller giving you Teams calling with greater flexibility than Operator Connect. If you have complex requirements, international locations, existing telephony infrastructure to keep, or scenarios Operator Connect simply can’t handle, Direct Routing is the answer.
Telstra SIP – delivered by Clarity ICT
Ditch the ISDN lines. Get SIP trunking that actually works for your business.
Telstra SIP replaces your old ISDN or PSTN phone lines with modern SIP trunking over Telstra’s IP network bringing voice and data together on a single connection, with better call quality, lower costs, and the flexibility to scale when you need to. Clarity ICT handles the design, deployment, and ongoing management so you get all the benefits without the complexity.
Trusted by Industry Leaders
Hosted IP Telephony – Cisco Webex
Tired of juggling multiple apps just to get things done? Cisco Webex brings video calls, messaging, and file sharing together in one simple, secure platform so your team can focus on the work that actually matters.
AI-powered features like noise cancellation, live transcriptions, and meeting summaries keep things running smoothly, while integrations with Microsoft 365, Google Workspace, and Salesforce slot right into your existing workflow.
One platform. Everything your team needs.
Telstra IP Telephony (TIPT) – your whole office phone system, delivered from the cloud
Telstra IP Telephony (TIPT) is a hosted cloud calling platform that replaces your on-premises phone system with something simpler, more flexible, and built for the way people actually work today. One number. Any device. Anywhere. Your team gets the same desk phone experience they’re used to plus the ability to take their number to their laptop, mobile, or home office.
Get more from TIPT with a partner who actually knows it
Telstra TIPT is one of Australia’s most capable cloud calling platforms but getting it right takes more than just signing up. Clarity ICT specialises in TIPT design, deployment, and ongoing management. We handle the complexity so you can focus on running your business.
Mitel Hosted Telephony – the flexibility of cloud calling, backed by local expertise
Clarity ICT partners with Mitel to deliver hosted telephony solutions that give your team enterprise-grade calling features without the hardware, maintenance, or complexity of running it yourself. Mitel hosted is your business phone system, running in the cloud instead of a box in the comms room. Rather than buying and maintaining an on-premises PBX, you access Mitel’s full suite of calling, collaboration, and contact centre features over the internet on a per-user monthly basis. The platform handles redundancy, uptime, and updates and Clarity ICT handles everything else. Your team gets enterprise-grade telephony on any device, from any location, without your IT team having to manage the infrastructure underneath it.
Let’s talk about your telephony environment
Audio & Video Conferencing
Meet smarter. Collaborate better. From anywhere.
Whether your team is spread across the office, across the city or across the country, great audio and visual conferencing makes it feel like everyone’s in the same room. No more “can you hear me?” moments, dodgy connections or meetings that should’ve been an email. Just clear, reliable conferencing that keeps your business moving.
Conferencing solutions for every business
Hybrid work is here to stay and your conferencing setup needs to keep up. From a small boardroom setup to a full video conferencing rollout across multiple sites, Clarity ICT designs and deploys conferencing solutions that fit the way your business works. Whether you need a simple huddle room setup or a fully integrated conferencing environment, we’ve got you covered.
Businesses that invest in quality AV conferencing aren’t just keeping up with the times, they’re seeing real benefits across the board:
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Managing multiple technology vendors drains time and creates inconsistency. OneHelpdesk ties it all together with centralised coordination, real-time support and genuine expertise, giving you enterprise-level ICT support that works for businesses of all sizes.